A Family member had been accessing support from Sharen for a few months now via TEAMS.  I was concerned that they would struggle to engage with her or anyone else due to her being a stranger.  Sharen knows how to put people at ease and so far, they have enjoyed and benefitted from them.  They've learnt how to approach difficult conversations and deal with conflict to advocate for themselves. Sharen gave us some practical tools for dealing with a big life change. It was more of a preventative thing than there being a crisis but it's just good for people to have someone to talk to, especially someone with knowledge and skills of neurodivergent issues like Sharen.  She is very responsive to emails and very kind and caring.  I consider her fees to be very reasonable too.